Shipping policy

“Items” and “Item” include orders, cakes, tarts, cookies, and all products offered by Kenny Hills Bakers. “We” and “Us” represent Kenny Hills Bakers and all its personnel.

 

Placement of Order

 

1. All placed orders are subjected to the delivery capability and product availability.

2. Customers should check and confirm the orders before proceeding to check out.

3. Customers will be notified by an email or other forms of notifications from us after placing the order. Order confirmation will be processed immediately and the customer must inform us immediately if the provided information is incorrect.

 

Price

 

1. All prices that are listed on the website are the listing prices at that time.

2. Kenny Hills Bakers reserves the right to amend it without giving any prior notice.

 

Payment Method

 

1. Payments are processed by [iPay88 Gateway], a limited liability company {“iPAY88(M) SDN BHD”}, incorporated and existing under the laws of [Malaysia].

2. The Payment Provider reserves the right to provide other payment methods or to no longer offer certain payment methods. The end customer chooses the payment method when placing the respective order. Provided that the end customer chooses an online payment method, the payment might be processed by an external payment provider cooperating with the provider. Card data will, in this case, be stored for future orders by the payment provider, on the condition that the end customer chooses the respective storage of such and hereby gives consent to it.

 

Delivery Time

 

1. Whole Cake orders will be delivered 2 days prior to order and before 2pm. If the orders are placed after 2pm, it will require a total of 3 days for delivery.

2. For same-day delivery, it will take approximately 60 minutes depending on the location availability.

3. Our delivery time stated is approximate only and may vary, we would try our best to deliver the goods within 60 minutes depending on the location availability.

4. All the goods will be delivered by our third-party delivery provider. We are not able to warrant their conduct or behaviour and shall held any responsible for any miscommunication caused by a third party delivery provider.

5. Your order will be delivered AS SOON AS POSSIBLE to meet the stated delivery time.

6. Delivery time may be exceeded due to heavy traffic flow, weather conditions, unforeseen incidences and we shall not be held liable for the failure to deliver. If your order is likely to be substantially delayed, our Customer Service will contact you for the delayed delivery time.

7. You are responsible to be available at the time of delivery to receive the goods.

8. If we are unable to reach you, we will attempt to contact you via the phone contact provided from you and if you are still unreachable, the order will be deemed as delivered to you.

9. In order to ensure the freshness of the meals served, we recommended that all meals should be consumed immediately after receiving it. You shall keep all the meals into the refrigerator if you plan to consume it later.

 

Information needed for delivery purposes

 

1. Recipient’s first and last name.

2. Recipient’s full and correct address as found on Google Maps.

3. Recipient’s full and correct contact number.

4. Alternative phone number (buyer, etc) - will only be contacted where the recipient is unreachable regardless of whether delivery is successful or not.

5. Buyer’s email address - to receive the order details, delivery updates, and proof of delivery. Please ensure that the email address is correct before completing the purchase.